Supply Chain Snafus that Impact Everyday Life

July 22nd, 2015 6:44 pm Category: Inventory Management, Supply Chain Planning, by: Karen Bird

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I was touring with friends and a Food Science intern around the Bay Area last weekend. On Saturday they visited my home town of Napa and we did some wine tasting.  We also stopped by the Culinary Institute of America in St. Helena just in time to be asked to judge the end of year Dessert Intensive of CIA’s latest cohort of students.  It was a tall order but someone had to give the students feedback.

On Sunday, we took in Fisherman’s Wharf and the wrap up for the weekend was a stop at Ghirardelli Square for dessert.  I knew what I wanted on this visit — Ghirardelli’s “Warm Brownie Sundae”.  All day I was telling my friends about it and offering to share some with them.  We finally get to Ghirardelli Square, waited in line for 20 minutes and when it was our turn to order the cashier says they are out of the Ghirardelli brownies.  WHATTT!!??!! And then he adds sheepishly they’ve been out for TWO WEEKS.  I was disappointed on so many levels but as a Supply Chain professional I was horrified.  How can you allow yourself to be stocked out of one of your Signature Items for TWO WEEKS in Ghirardelli Square????  I have reached out to a former co-worker who used to work in their supply chain but no response as of the writing of this blog.  So here is my public plea…

Please Ghirardelli, if you need some Supply Chain assistance call us at Profit Point.  We can do a 2 or 3 day Business Process Assessment and make recommendations to improve your Supply Chain Operations.

Ghirardelli Square San Francisco, CA

Ghirardelli Square San Francisco, CA

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