How It’s Done

We provide Aspen SCM (MIMI) consulting and support services to leading manufacturing companies. We also specialize in the design, build and support of supply chain applications using tools such as Aspen Tech’s SCM (MIMI) family of supply chain solutions and products.

Planning and Scheduling Application Support

We provide technical services for scheduling and planning application model break/fix support for global manufacturing companies which include the following Aspen SCM consulting services.

  • Upgrades
  • Model Enhancements
  • Model Application Design And Development
  • Model and SAP APO (or other) Application Integration
  • Technical Support and Training
  • Help Desk Break/Fix Support

 

24/7 help-desk support service

Profit Point provides subscription-based 24/7 help-desk support service or infrequent pay-on-demand user support service. This service includes the repair and debug of model problems as they arise, support of the various production and operational processes that feed data to and from the models and minor enhancements and additions to the models.

Together we establish the optimal service levels to achieve success and minimize the impact to operations. Our goal is to deliver complete customer satisfaction with the solutions we provide by designing support coverage that is flexible but also responsive to our clients’ requirements.

Profit Point’s well-known support services will allow your manufacturing plants to continue providing excellent customer service by delivering quality products with minimal scheduling interruptions.

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