In a recent sailing trip to Croatia, we lost our sailboat. Sounds outrageous, but it really wasn’t difficult at all. It was early evening when we anchored in the harbor and took our dinghy to shore for dinner. A few hours later, seeing the wind pick up, we returned to the spot where we thought we had left the boat and it had vanished. It was dark, very dark. Looking for the boat on the dark ocean at night was like looking for a needle in a haystack. After hours of searching, we finally found the boat headed out to sea, we had not let out sufficient line for the anchor. The harbor was surrounded by rocky cliffs, and we had no idea what course the boat had taken, and if it had incurred any damage in its renegade voyage. We shook a mechanic out of bed to evaluate if any damage had been done. After it was all said and done, we were very lucky, the boat was fine.
I can’t help but liken this to a manufacturing supply chain, without a business process to chart the way, without software helping to navigate and support the process and without people in place trained to captain the process, the business, like an unanchored sailboat, drifts into sometimes dangerous territory. Yet, this scenario is not atypical for many companies.
How do you know if the anchor is set on your supply chain? Here are some attributes:
- A clear and documented business process that serves as the guide to how you operate under normal conditions as well as defines flows for unexpected changes and events. As conditions change, the process should be reevaluated and assessed in an ongoing fashion.
- Software that supports the business process and enables users to react quickly to unexpected events making your business adaptable and flexible. Software should be tailored to your business needs, one that is one size fits all does not necessarily work for all products and customers.
- Trained people who are living the business process and using the software giving your business a competitive edge. Additionally, attention to detail and data driving the software is crucial and can have a big impact on the business.